Privacy Policy

Senior Transportation Atlanta

Last Updated: June 16, 2025

Thank you for choosing Senior Transportation Atlanta. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and protection of information that you share with us.

1. Personal Information Collected from Clients

a) Information We Collect

Senior Transportation Atlanta may collect the following personal information from our clients:

• Contact Information: Name, address, email address, phone number
• Demographic Information: Date of birth, age
• Health Information: Mobility needs, medical conditions relevant to transportation requirements
• Emergency Contact Information: Name, relationship, and contact details of emergency contacts
• Payment Information: Credit card details, billing address, payment history
• Transportation Details: Pick-up and drop-off locations, appointment times, frequency of service needs
• Communication Records: Records of phone calls, text messages, emails, and other communications with our service
• Service Preferences: Special requirements or preferences related to transportation needs

b) Information Collection Methods

We collect personal information through:

• Website contact forms
• Phone conversations
• Text messages
• Email correspondence
• Service registration forms
• In-person interactions with our staff

2. Purpose for Collecting Personal Information

a) Primary Purposes

Senior Transportation Atlanta collects personal information for the following purposes:

• To provide safe and reliable transportation services tailored to seniors’ needs
• To effectively communicate with clients about scheduled rides and service updates
• To process payments and maintain accurate billing records
• To respond to inquiries, requests, and concerns
• To coordinate transportation services with medical providers when necessary
• To ensure the safety and well-being of our clients during transportation
• To improve our services based on client feedback and needs

b) Secondary Purposes

• To send service updates and newsletters (with your consent)
• To inform clients about new services or special offers (with your consent)
• To maintain records for legal, regulatory, and business purposes
• To analyze service usage patterns to improve operational efficiency

3. Sharing of Customer Information

a) Limited Disclosure

Senior Transportation Atlanta values your privacy and maintains strict confidentiality of your personal information. We limit the sharing of your information to the following circumstances:

• With drivers and staff directly involved in providing transportation services to you
• With payment processors to complete transactions you have authorized
• With medical facilities or caregivers when necessary and with your consent to coordinate transportation services
• When required by law, such as in response to a subpoena, court order, or legal process

b) Third-Party Sharing Restrictions

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

c) Service Providers

We may engage trusted third-party service providers to perform functions on our behalf, such as:

• Payment processing
• Scheduling software
• Customer support
• Data analysis

These service providers have access to personal information needed to perform their functions but are contractually obligated to maintain the confidentiality of the information and not use it for other purposes.

4. Data Security

Senior Transportation Atlanta implements appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure network infrastructure with firewalls
• Encryption of sensitive personal information
• Regular security assessments
• Limited access to personal information by employees
• Employee training on privacy and security practices

While we strive to protect your personal information, please note that no method of electronic storage or transmission over the Internet is 100% secure.

5. Client Rights

As our client, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Ask questions or raise concerns about our privacy practices

To exercise these rights, please contact us using the information provided in Section 8.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can configure your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly if you disable cookies.

7. Changes to This Privacy Policy

Senior Transportation Atlanta reserves the right to update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated “Last Updated” date. We encourage you to review this policy regularly to stay informed about how we protect your information.

8. Contact Information

9. SMS Communications

By providing your mobile number and texting our service, you consent to receive text messages from Senior Transportation Atlanta regarding your transportation services and inquiries. Message and data rates may apply. You may opt out at any time by replying “STOP” to any message or by emailing us at privacy@seniortransportationatlanta.com.